Yes On 4/7/10, Marretta, Rosanna <[email protected]> wrote: > Hi all, > > > > Can you please help, I have set up some escalation times against each > queue and have noticed that the call is displayed in 'Escalated Tickets' > on the dashboard even if they have been set to 'Pending Auto Close'. > The settings I changed were: > > > > > > > > Is there any way to show only the 'Open' or 'New' tickets in 'Escalated > Tickets' view? > > > > Thank you for your help. > > > > Rosanna > > > >
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