Hi Jeffrey, Thank you for your input, but would you mind telling me to set this please?
Thank you, Rosanna -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Jeffery Sent: 07 April 2010 11:14 To: User questions and discussions about OTRS. Subject: Re: [otrs] Escalation Yes On 4/7/10, Marretta, Rosanna <[email protected]> wrote: > Hi all, > > > > Can you please help, I have set up some escalation times against each > queue and have noticed that the call is displayed in 'Escalated Tickets' > on the dashboard even if they have been set to 'Pending Auto Close'. > The settings I changed were: > > > > > > > > Is there any way to show only the 'Open' or 'New' tickets in 'Escalated > Tickets' view? > > > > Thank you for your help. > > > > Rosanna > > > > -- Sent from my mobile device Jeffery ___ /\__\ "What is the world coming to?" \/__/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
