Additionally, it would not be better to send a link to a file somewhere ? ;)
On Wed, Apr 7, 2010 at 2:04 PM, Michiel Beijen <[email protected]>wrote: > Hi Patrick, > > An obvious question would be: is the mail server the component here > causing the trouble? > If adding the attachment to a note takes as much time as adding it to > an email, it is caused by OTRS. Otherwise, your mail server is the > bottleneck here. > > ((enjoy)) > - > Michiel Beijen > R&D > > Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] > > OTRS AG > Norsk-Data-Str 1. > 61352 Bad Homburg > Germany > > T: +31 (0) 6457 42418 > F: +49 (0) 9421 56818-18 > I: http://www.otrs.com/ > > Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial > register: 10751, Tax ID: 003 240 > 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André > Mindermann (CEO), Martin Edenhofer > > > > On Wed, Apr 7, 2010 at 1:44 PM, Patrick Schiess > <[email protected]> wrote: > > hi, > > > > > > > > first my setup: > > > > > > > > otrs 2.4.7 > > > > win 2003 > > > > mssql 2008 > > > > perl 5.10 > > > > apache 2.2.10 > > > > mod_perl 2.0.4/dev > > > > > > > > we are experiencing that sending emails with large attachments (> 5MB) > > through otrs takes very long. i am talking about 2 minutes or even > more... 4 > > minutes when the attachment ist about 10MB. i tried to change the storage > > placement from DB to FS, but it didn’t change anything. unfortunately i > > don’t get any more specific informations in the log files. > > > > > > > > does anyone have some similar issues or maybe someone of you guys has a > > solution to this problem ? > > > > > > > > thanks for your help. > > > > > > > > regards, > > > > patrick. > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/
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