Hi Frank, I guess there is no google hit for this because what you want involves the combination of different functionalities that are available in OTRS.
What you could to is to create a little event-based module or postmaster filter that pushes a ticket to a given queue if the customer is not in your customer database. This queue could then have an auto-reply, maybe, or you can just close the ticket and that's it. If you want, you could also remove those tickets from your system with a GenericAgent job , for instance weekly. Would this be what you're looking for? ((enjoy)) - Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Wed, Apr 7, 2010 at 2:26 PM, Frank Lahm <[email protected]> wrote: > Hi list, > > if this is FAQish I apologize, just couldn't find the right google > terms and nothing related in the manual. > > Here's what I'd like to achieve: > - I'm collecting emails from a dedicated mail adress "[email protected]" > - I've got a few customer users > - I'd like only these to be able to create tickets by mail and > everybody else be rejected > - currently a ticket is created for eg every spam mail directed at > "[email protected]" > > Is there a way? > > Thanks! > > Cheers, Frank > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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