Hi there, If you want customers to place tickets on a given queue, that customer should have permissions under the group that queue belongs to, so please go to /otrs/index.pl?Action=AdminCustomerUserGroup and give permissions accordingly.
Cheers, Leonardo Certuche www.itconsultores.com.co On 27 April 2010 23:16, An Me <[email protected]> wrote: > Hi All, > > I installed otrs in my system (Ubuntu) and after loggin in as adimn i made > new queues.But later as I login as customer from the customer web > interface,and try to make a new ticket, in the "To" drop down only the > default queues (Junk,Raw..) are listed...and not the new queues. > > What can be the problem..please help. > > Regards, > An > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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