Thanks Leonardo....but is it like the customer can sent mail only to Queue and not to a particular agent..??...so does it mean that customer always sends to a particular queue and the admin configures such that the queue is accessible to the needed agents by grouping them to form a new group.(Using Queue Management module)
On Wed, Apr 28, 2010 at 10:20 AM, Leonardo Certuche < [email protected]> wrote: > Hi there, > > If you want customers to place tickets on a given queue, that customer > should have permissions under the group that queue belongs to, so please go > to /otrs/index.pl?Action=AdminCustomerUserGroup and give permissions > accordingly. > > Cheers, > > Leonardo Certuche > www.itconsultores.com.co > > > On 27 April 2010 23:16, An Me <[email protected]> wrote: > >> Hi All, >> >> I installed otrs in my system (Ubuntu) and after loggin in as adimn i made >> new queues.But later as I login as customer from the customer web >> interface,and try to make a new ticket, in the "To" drop down only the >> default queues (Junk,Raw..) are listed...and not the new queues. >> >> What can be the problem..please help. >> >> Regards, >> An >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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