Martignier, Philippe wrote :
This is what we did:
- creation of a dummy user (in our case I named it : 00phone ) as 0
is one of the bigger key on the keyboard and you need at least two
char to begin the auto research
- creation of freefield named Phonefor00phone. That field will
contain the phone number of the customer
It is cleat that you loose a bit of the functionality of OTRS about
the history as all non-email users are mixed, but I see no other
solution at the time being.
Hi Philippe,
thanks a lot for the input.
Perhaps one could use the telephone number as email adress followed by
@localhost or so. So you have a valid, unique adress and the customer
history would be preserved.
Regards
Alexander
--
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