On 29.04.10 16:56, Martignier, Philippe wrote: > This is what we did: > > - creation of a dummy user (in our case I named it : 00phone ) as 0 is one > of the bigger key on the keyboard and you need at least two char to begin > the auto research > > - creation of freefield named Phonefor00phone. That field will contain the > phone number of the customer > > It is cleat that you loose a bit of the functionality of OTRS about the > history as all non-email users are mixed, but I see no other solution at > the time being.
did you somehow prevent OTRS from sending mail to that summmy address whenever a ticked is created for the user? -- Matus UHLAR - fantomas, [email protected] ; http://www.fantomas.sk/ Warning: I wish NOT to receive e-mail advertising to this address. Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu. Posli tento mail 100 svojim znamim - nech vidia aky si idiot Send this email to 100 your friends - let them see what an idiot you are --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
