Hello all,
I'm testing OTRS 2.4.7 to upgrade our old installation. In the past
we created a very small patch to allow for time accounting with bulk
actions and automated tasks (generic agents).
We do use some shell script to create billing information for our
customers, based on accounted ticket time.
When I have a look in the time_accounting table I see that when I
close a couple of tickets with a bulk action (same for the automated
tasks) I see that every closed ticked gets the allotted time. So
when I automatically close e.g. 1.000 tickets with a time unit of 10,
all tickets get 10 resulting in 10.000 time units accounted.
In our patch (that does not work well in 2.4.7) only the first
ticket closed got the accounted time, keeping things fair (I think).
Is there a way, anybody knows about, to count only the time for 1
ticket when in a bulk action or a generic agent?
Searched the web and the admin manual without any success.
Thanks in advance.
Cheers,
TonK
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