Mike Morris wrote :
One of our customers sent an email to a queue and the email contained a
scanned (PDF) form with sensitive data; I need to delete the attachment
while hopefully retaining the body of the email.
I am storing attachments in the DB, so I can't just delete it from disk.
Is there any way to do this other than manually editing the MIME email
BLOB in the DB, which would be messy??
Hi Mike,
AFAIK this is no built-in functionality, please see
http://lists.otrs.org/pipermail/otrs/2010-February/031041.html .
I don't know if Philippe could solve this, perhaps an enhancment bug
entry exists. I'm also interested in this functionality.
So I think you really have to edit in the database or delete the whole
ticket unless you know how to use the OTRS API.
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152
Web: http://www.radprax.de
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