Hi Amit, you’ll probably find your solution with regexp (regular expressions, see for instance http://www.regular-expressions.info/).
Try with Subject: Hello.*World where the “.*” means “any
character string”.
Hope this helps
Cordialement, Best regards,
Florian HOUEL
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De : [email protected] [mailto:[email protected]] De la part de Amit
Sharma
Envoyé : samedi 15 mai 2010 14:59
À : OTRS Forum
Objet : [otrs] How to use AND condition in Postmaster Filter
Hi,
Please help me putting AND condition in Postmaster Filter.
I would like to put a filter, for example:
From: [email protected] <mailto:[email protected]>
Subject: Hello
Subject: World
Now when i put this in filter and save, it ignores
Subject: World
and just keeps
from: [email protected] <mailto:[email protected]>
Subject: Hello
I would like to filter any ticket that comes from [email protected]
<mailto:[email protected]> and has Hello AND World in it.
If any ticket has From:[email protected] and has Subject:Hello, it should not match.
Idea is to match occurrence of two words (AND condition) in subject line. Hello
and World both in subject should be matched.
Please help.
regards,
amit
((otrs)) 2.4.7, Linux version
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