Hi, On 20.05.2010, at 20:24, Scott Johnson wrote:
> I'm fairly new to otrs, and I suppose this question has been asked > before, but I'm not able to find an answer. What I want to do is to be > able to reply to a ticket that is created by a customer from my mobile > device, and have that reply forwarded to the customer. > > So, for example, Customer A sends an email to my otrs system. Otrs > sends an auto-response, and also sends me a message saying there is a > new ticket. I reply to the otrs system, and it's logged as a follow up, > but the customer never sees the message. Is there any way to adjust the > settings so that I can send replies to customers without having to use > the web interface? The notification email sent to you should not be used to communicate with your customer. It is just a notification for you that something happened to a ticket. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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