Hi, On 21.05.2010, at 06:47, Scott Johnson wrote:
> So what is the best way to communicate to a customer from a mobile > device that can't access the web interface, while still allowing otrs > to track the reply? Well … If you cannot access OTRS it is a very good question :-) I would propose to play around with the Notification (Event) system to check if it does what you need. I am sorry, there is no out of the box answer right now to your question … Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
