Hi,

On 26.05.2010, at 08:12, Alejandra Piedra wrote:

> I’m kind of confused with the structure of folders that this feature has.
> For example, if I attach a file in a ticket, it creates the following 
> folders: 
> ·         Year
> o   Month
> §  Day
> ·         Folder#
> I would assume that the Folder# would be the ticket number so it’s easy to 
> track while surfing through the directory, but instead it creates a folder 
> with a consecutive number, and worst of all, it creates a folder for each 
> attachment I submit in the ticket.
>  
> Is there a way to just throw every attachment to a single folder and that 
> that folder has de ticket #
> I understand that maybe this means changing code in the ArticleStorageFS 
> file, but I can do it, just show me how.



Folder# is the database article ID … 


Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

[email protected]
[email protected]

http://webint.cryptonode.de / a Fractal project



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