On 27.05.2010, at 07:19, Alejandra Piedra wrote: > Is it possible to get all attachments related to a certain ticket together?
Not with OTRS in the current state. > How can I track down every attachment if is not related or has any ID of the > ticket? You can’t, as attachments do belong to articles, not to tickets. What would you expect if you merge a ticket? Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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