I also tried to get change management working. Without success. There is a strange thing called Change State Machine and another one Defining Conditions. A non usable UI. I completely do not understand how to use it.
I tried to get it working based on http://doc.otrs.org/itsm/2.0/en/html/x756.html How to use change management in an easy way? I really would love a UI for change management which can get used by me and my users. %-/ Please advise. On Mon, May 31, 2010 at 3:10 PM, Siva Prasad <[email protected]> wrote: > Hi All, > > Can anyone please let me know How can I create new Change and approve it. > > I created work orders of type approval but I'm unable to approve the ticket. > How can I assign a change initiator to the change created. > > Thanks > Siva Prasad --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
