Hi, On 31.05.2010, at 21:39, Nyung Zu wrote:
> There is a strange thing called Change State Machine and another one > Defining Conditions. A non usable UI. I completely do not understand > how to use it. > > I tried to get it working based on > http://doc.otrs.org/itsm/2.0/en/html/x756.html Actually the documentation should tell you everything you need. If it lacks some important details please open an enhancement or other report on http:///bugs.otrs.org for Change Management Documentation. > How to use change management in an easy way? Well, if you talk about OTRS::ITSM ChangeManagement I can tell you if you tell me what you need. The OTRS::ITSM Change Management Module is - as everything in OTRS - installed with minimal configuration and is configurable up to your needs. It is especially designed to support any kind “Workflows” and not only “ITIL Change Management recommended Workflows”. > I really would love a UI for change management which can get used by me and > my users. %-/ Of course this is what we want to provide as well ;-)) If this is not working for you, what can you recommend to change? > Please advise. per dú Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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