Hi Siva, Could it be that you're running a Microsoft Exchange server for outgoing email and that it needs username/password authentication before you can send out mail?
If you'd be interested, you can contact me off-line and I can help you getting the SASL mechanisms in place. If it works, we can then ship it in the default Windows Installer. ((enjoy)) Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Mon, May 31, 2010 at 1:15 PM, Siva Prasad <[email protected]> wrote: > Hi All, > > After configuring eMail from Config Options: Framework -> Core::Sendmail > > I'm getting the below error message > > Software error: > > No SASL mechanism found > at C:/PROGRA~1/OTRS/OTRS/Kernel/cpan-lib/Authen/SASL.pm line 74 > > For help, please send mail to the webmaster ([email protected]), giving > this error message and the time and date of the error. > > My OTRS is on WIndows Machine.Please le t me know what is this and how can I > resolve > > Thanks > > Siva Prasad > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
