Re: [otrs] Can't write config

Wed, 09 Jun 2010 04:22:23 -0700 

hey,

what are the perms on /var/lib/otrs/Config and /var/lib/otrs?

cheers,

moe

On 06/09/2010 12:46 PM, e c wrote:

Hi all,
I have just installed otrs and i get the following error when i disable the following config: 
CustomerPanelCreateAccount -> No
I get the following in web page:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Jun 9 12:42:59 2010 

Message: Can't write ConfigItem!

Traceback (1541):
   Module: Kernel::Modules::AdminSysConfig::Run (v1.77) Line: 150
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

While in /var/log/syslog :
Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::System::Config::CreateConfig][Line:495]: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm! Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::System::Config::ConfigItemUpdate][Line:547]: Can't create empty /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm! Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::Modules::AdminSysConfig::Run][Line:150]: Can't write ConfigItem! 
the permissions of the files are:
r...@host:/var/log <mailto:r...@host:/var/log># ls -l /usr/share/otrs/Kernel/Config/Files/ 
total 792
-rw-rw-r-- 1 otrs www-data 295674 2010-01-04 13:35 Framework.xml
-rw-rw-r-- 1 otrs www-data 511824 2010-02-01 02:00 Ticket.xml
lrwxrwxrwx 1 otrs www-data 32 2010-06-09 11:52 ZZZAAuto.pm -> /var/lib/otrs/Config/ZZZAAuto.pm lrwxrwxrwx 1 otrs www-data 31 2010-06-09 11:52 ZZZAuto.pm -> /var/lib/otrs/Config/ZZZAuto.pm r...@host:/var/log <mailto:r...@host:/var/log># ls -l /var/lib/otrs/Config/ 
total 120
-rw-rw-r-- 1 otrs www-data 119182 2010-06-09 12:42 ZZZAAuto.pm
Im using a ubuntu 10.04 with last updates and otrs 2.4.7-1
Can you please help me?
Thanks,
Ed.


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