Hi Ed, The Ubuntu package is derived from the Debian package, which is a little paranoid. This means you can't leverage the SysConfig by default.
Please read /usr/share/doc/otrs2/README.Debian for instructions on how to make the permissions a little less paranoid so you can leverage the Package Manager and the SysConfig, two powerful OTRS features. ((enjoy)) Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Wed, Jun 9, 2010 at 12:46 PM, e c <[email protected]> wrote: > > Hi all, > > I have just installed otrs and i get the following error when i disable the > following config: > CustomerPanelCreateAccount -> No > > I get the following in web page: > Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Jun 9 > 12:42:59 2010 > > Message: Can't write ConfigItem! > > Traceback (1541): > Module: Kernel::Modules::AdminSysConfig::Run (v1.77) Line: 150 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 > Module: > ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 48 > Module: (eval) (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31 > > While in /var/log/syslog : > > Jun 9 12:42:59 host OTRS-CGI-10[1541]: > [Error][Kernel::System::Config::CreateConfig][Line:495]: Can't write > /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm! > Jun 9 12:42:59 host OTRS-CGI-10[1541]: > [Error][Kernel::System::Config::ConfigItemUpdate][Line:547]: Can't create > empty /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm! > Jun 9 12:42:59 host OTRS-CGI-10[1541]: > [Error][Kernel::Modules::AdminSysConfig::Run][Line:150]: Can't write > ConfigItem! > > > the permissions of the files are: > r...@host:/var/log# ls -l /usr/share/otrs/Kernel/Config/Files/ > total 792 > -rw-rw-r-- 1 otrs www-data 295674 2010-01-04 13:35 Framework.xml > -rw-rw-r-- 1 otrs www-data 511824 2010-02-01 02:00 Ticket.xml > lrwxrwxrwx 1 otrs www-data 32 2010-06-09 11:52 ZZZAAuto.pm -> > /var/lib/otrs/Config/ZZZAAuto.pm > lrwxrwxrwx 1 otrs www-data 31 2010-06-09 11:52 ZZZAuto.pm -> > /var/lib/otrs/Config/ZZZAuto.pm > r...@host:/var/log# ls -l /var/lib/otrs/Config/ > total 120 > -rw-rw-r-- 1 otrs www-data 119182 2010-06-09 12:42 ZZZAAuto.pm > Im using a ubuntu 10.04 with last updates and otrs 2.4.7-1 > > Can you please help me? > > Thanks, > Ed. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
