Related issue. . .is it possible to reorder tickets somehow? I don't
see a method for doing this in the web interface. . .
----- Original Message -----
From: Nils Leideck - ITSM <[email protected]>
To: "User questions and discussions about OTRS." <[email protected]>
Sent: Wednesday, June 09, 2010 8:50:18 PM
Subject: [otrs] Help on a postmaster filter
Hi,
On 09.06.2010, at 12:12, Martignier, Philippe wrote:
I don’t want to get the internal mails to create tickets
So I did the following
From: wipo.int
To : [email protected] <mailto:[email protected]>
X-Ignore = Yes
It works perfectly, all emails containing wipo.int are ignored and do
not create tickets.
Now they ask me for an expection for [email protected]
<mailto:[email protected]>. That one should create a ticket
How can modifiy the From statement in order to make “and
not [email protected] <mailto:[email protected]>”
Just create an additional Filter that is executed after the one you have
already.
Set the Ignore flag to no again and define other settings as you need.
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
[email protected] <mailto:[email protected]>
[email protected]
http://webint.cryptonode.de / a Fractal project
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