go to SysConfig, search for "sort", choose Frontend::Agent::Ticket::ViewQueue and select what you'd like it sorted on by default, age being the default.
If you want to sort it on the fly, i don't know if there's a way to do that. Neil On Wed, Jun 9, 2010 at 1:37 PM, TechFan <[email protected]> wrote: > Related issue. . .is it possible to reorder tickets somehow? I don't see a > method for doing this in the web interface. . . > > > ----- Original Message ----- > From: Nils Leideck - ITSM <[email protected]> > To: "User questions and discussions about OTRS." <[email protected]> > Sent: Wednesday, June 09, 2010 8:50:18 PM > Subject: [otrs] Help on a postmaster filter > >> Hi, >> >> On 09.06.2010, at 12:12, Martignier, Philippe wrote: >> >> I don’t want to get the internal mails to create tickets So I did the >>> following >>> From: wipo.int >>> To : [email protected] <mailto:[email protected]> >>> >>> X-Ignore = Yes >>> It works perfectly, all emails containing wipo.int are ignored and do >>> not create tickets. >>> Now they ask me for an expection for [email protected] <mailto: >>> [email protected]>. That one should create a ticket >>> How can modifiy the From statement in order to make “and not >>> [email protected] <mailto:[email protected]>” >>> >> >> Just create an additional Filter that is executed after the one you have >> already. >> Set the Ignore flag to no again and define other settings as you need. >> >> Freundliche Grüße / Kind regards >> >> Nils Leideck >> >> -- >> Nils Leideck >> Senior Consultant >> >> [email protected] <mailto:[email protected]> >> >> [email protected] >> >> http://webint.cryptonode.de / a Fractal project >> >> >> >> >> ------------------------------------------------------------------------ >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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