> Please be so kind and open a bug report for this behavior on > http://bugs.otrs.com
Doing so right now. > For the meantime I think you should be fine with selecting ticket states as > well as a kind of restriction. > If there is a new Ticket the state will be “new", otherwise it should be > something different. I didn't even think about adding those. And that is a very acceptable compromise in the meantime. I've set the TicketCreate notification to also include State: New, and the TicketCustomerUpdate to also include every state EXCEPT new. Thanks much, Nils.
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
