Hi Steve, If you navigate to Config Options: Ticket -> Frontend::Agent::Ticket::ViewPhoneNew and fill in the text for Ticket::Frontend::AgentTicketPhone###Body: whatever you've put there will be displayed when you create a new phone ticket.
Same applies for e-mail ticket in Config Options: Ticket -> Frontend::Agent::Ticket::ViewEmailNew and Ticket::Frontend::AgentTicketEmail###Body: respectively. Hope that helps David On Mon, Jun 14, 2010 at 5:58 PM, Steve Clark <[email protected]> wrote: > Hi, > > Is there someway to have canned responses available at > ticket creation. > > Sort of like responses but when I select new phone ticket. > > Thanks, > Steve > -- > Stephen Clark > NetWolves > Sr. Software Engineer III > Phone: 813-579-3200 > Fax: 813-882-0209 > Email: [email protected] > www.netwolves.com > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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