On 06/14/2010 03:27 PM, David Holder wrote:
Hi Steve,
If you navigate to Config Options: Ticket ->
Frontend::Agent::Ticket::ViewPhoneNew and fill in the text for
Ticket::Frontend::AgentTicketPhone###Body: whatever you've put there
will be displayed when you create a new phone ticket.
Same applies for e-mail ticket in Config Options: Ticket ->
Frontend::Agent::Ticket::ViewEmailNew and
Ticket::Frontend::AgentTicketEmail###Body: respectively.
Hope that helps
David
On Mon, Jun 14, 2010 at 5:58 PM, Steve Clark <[email protected]
<mailto:[email protected]>> wrote:
Hi,
Is there someway to have canned responses available at
ticket creation.
Sort of like responses but when I select new phone ticket.
Thanks,
Steve
--
Stephen Clark
NetWolves
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: [email protected] <mailto:[email protected]>
www.netwolves.com <http://www.netwolves.com>
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Thanks for the response - but I was looking for something a little more
flexible where I could have multiple canned responses that could be selected
from at ticket creation time. Right now as I see it
I have to create the ticket, then bring it back up to enter a canned response.
--
Stephen Clark
NetWolves
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: [email protected]
www.netwolves.com
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