[email protected] wrote :
in a (heavily customized) installation we have the problem that merged
tickets stay in AgentTicketQueue-view (with the "merged"-notice inside
only).
Do we need a special state for merged tickets to not show these? Or can
I tweak this behaviour in preferences?
OTRS 2.3.4
Hi Jan,
I was able to reproduce this under OTRS 2.4.x by adding the value
"merged" to SysConfig parameter ViewableStateType. Please check your
config accordingly, I hope this helps.
Regards
Alexander
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