Hi Alexander, thanks for your prompt reply. I just verified: Neither ViewableStateType nor the StateType for "merged" itself is set wrongly. So though this points in a new direction for me, it does not solve the problem :-(
Gruß Jan Dreyer > -----Ursprüngliche Nachricht----- > Von: [email protected] [mailto:[email protected]] Im > Auftrag von Alexander Halle > Gesendet: Montag, 21. Juni 2010 10:21 > An: User questions and discussions about OTRS. > Betreff: Re: [otrs] merged tickets still shown in > AgentTicketQueue-view > > [email protected] wrote : > > in a (heavily customized) installation we have the problem > that merged > > tickets stay in AgentTicketQueue-view (with the > "merged"-notice inside > > only). > > Do we need a special state for merged tickets to not show > these? Or can > > I tweak this behaviour in preferences? > > > > OTRS 2.3.4 > > Hi Jan, > > I was able to reproduce this under OTRS 2.4.x by adding the value > "merged" to SysConfig parameter ViewableStateType. Please check your > config accordingly, I hope this helps. > > Regards > > Alexander > > -- > radprax Gesellschaft fuer medizinische Versorgungszentren mbH, > Bergstr. 7 - 9, 42105 Wuppertal, > Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 > Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, > Dr. med. Renate Tewaag > Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE > 814559152 > Web: http://www.radprax.de > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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