Hi, On 25.06.2010, at 17:31, Siva Prasad wrote:
> If a ticket is created primarily in OTRS and if we get an update to the > ticket..can we create a post master filter where the update received can be > added as notes to the existing ticket This is done if there is the ticket number in the subject. Freundliche Grüße Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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