Hi Freundliche, Can you please give me a test postmaster filter template for accomplishing this.
Thanks Siva On Fri, Jun 25, 2010 at 1:27 PM, Nils Leideck - ITSM < [email protected]> wrote: > Hi, > > On 25.06.2010, at 17:31, Siva Prasad wrote: > > If a ticket is created primarily in OTRS and if we get an update to the > ticket..can we create a post master filter where the update received can be > added as notes to the existing ticket > > > This is done if there is the ticket number in the subject. > > Freundliche Grüße > > Nils Leideck > > -- > Nils Leideck > Senior Consultant > > [email protected] > [email protected] > > http://webint.cryptonode.de / a Fractal project > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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