I have a problem. There is a default queue Raw and default
group users on it. Ro user got ro, move_into, create and
note permissions in this group. But he haven`t any ticket
in a digest, but it is necessary, and he can`t create or
even select a customer to assign it for a ticket. He got
some of tickets in queue view by enabing an option
Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets,
but it`s not enough
Tell me please, how should i manage permissions or change
some options in sysconfig to enable for ro user to view
the queue tickets in digest and chose and/or create
customer users?
Ryazan State University
IT Department
Tel. +7 (4912) 460-708 ext. 2188
Fax. +7 (4912) 281-435
E-mail: [email protected]
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