Hello, As recommended, bug reports were created. In case someone wants to get CCed, here they're:
http://bugs.otrs.org/show_bug.cgi?id=5507 http://bugs.otrs.org/show_bug.cgi?id=5508 Thanks, On 25 June 2010 15:32, Nils Leideck - ITSM <[email protected]> wrote: > Hi, > > I strongly recommend to subscribe yourself to the ITSM mailinglist for such > posts. > However, let me try to help. > > On 25.06.2010, at 17:45, Leonardo Certuche wrote: > > We're facing the following two issues regarding the ChangeManagement module > and its translations: > > 1. Both Changes and WorkOrders share two states: 'in progress' and > 'cancelled'. When trying to adapt each one to the common language (company > wording) of the Organization adopting this process, we figured out each one > should be translated to different expressions but when creating conditions > for a given change, OTRS only picks the first translation found, forcing us > to use a single translation for both. How can we make sure each expression > keeps its own translation on any screen? > > This seems to be an unwanted behaviour as each one should have his own OTRS > internal name. > > > 1. We completely translated each Change Management notification to our > language but when any notification arrives, the variables > <OTRS_CHANGE_ChangeState> and <OTRS_WORKORDER_WorkOrderState> won't > translate, causing confusion on both customer and agents who recieve them. > Is there any way to force notifications to read the language files? > > This is because within the variables are the database values used and not > the Agent-Based translation files. > > Should we report bugs for this situations? > > > YES PLEASE !!! ;-)) > > Freundliche Grüße > > Nils Leideck > > -- > Nils Leideck > Senior Consultant > > [email protected] > [email protected] > > http://webint.cryptonode.de / a Fractal project > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Leonardo Certuche 301 284 6250 [email protected] www.itconsultores.com.co Cra 31 # 54-10 TECNOSOFT Medellín, Colombia
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