Because most of my customers do not have an e-mail address, I changed
Kernel/Config.pm such that the customer user list field parameters read:
CustomerUserListFields => ['first_name', 'last_name'],
and commented out the
<!-- dtl:block:CustomerSearchAutoCompleteFromInvalid -->
block in our custom template. However, this resulted in OTRS refusing
to save any tickets until I restored the customer user list fields to:
CustomerUserListFields => ['first_name', 'last_name', 'email'],
even though as I mentioned almost none of the customer users in my
environment have an e-mail address. Is there a way to return to the
"Firstname, Last name" customer user list field set (discrding the
pointless e-mail field) and still save tickets in OTRS?
Robert McCarroll
Systems Administration
NYS Department of Civil Service
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