Hi, On 29.06.2010, at 14:13, McCarroll, Robert wrote:
> Because most of my customers do not have an e-mail address, I changed > Kernel/Config.pm such that the customer user list field parameters read: > > CustomerUserListFields => ['first_name', 'last_name'], > > and commented out the > > <!-- dtl:block:CustomerSearchAutoCompleteFromInvalid --> > > block in our custom template. However, this resulted in OTRS refusing > to save any tickets until I restored the customer user list fields to: > > CustomerUserListFields => ['first_name', 'last_name', 'email'], > > even though as I mentioned almost none of the customer users in my > environment have an e-mail address. Is there a way to return to the > "Firstname, Last name" customer user list field set (discrding the > pointless e-mail field) and still save tickets in OTRS? Just look into the SysConfig -> Framwork -> Core for MX Record Check and Valid Email Syntax Check. Both needs to be disabled for your case. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
