Hi, On 29.06.2010, at 23:48, Alan Creed wrote:
> Hi, queue3 is set to valid. > seems like for some reason lvl3+ queues do not appear in the scrolllist to > choose them. > Im using OTRS 2.0.4. Wow, this is a very very old version of OTRS! You should consider to upgrade as it is difficult to troubleshoot that one without having such an old installation next to me ;-))) Can you verify this maybe as a bug on a testsystem with the same version? Btw: the current version is OTRS 2.4.7. I tested on 2.3 and 2.4 (GUI of course ;-)): mysql> select id, name from queue order by name asc; +----+------------------------------------------------+ | id | name | +----+------------------------------------------------+ | 3 | Junk | | 6 | NOC | | 4 | Second Level | | 2 | Second Level::Raw | | 1 | Second Level::Raw::Postmaster | | 7 | Second Level::Raw::Postmaster::change requests | | 5 | Servicedesk | +----+------------------------------------------------+ 7 rows in set (0.00 sec) Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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