Hi, On 29.06.2010, at 13:53, Ulrich Gøhns wrote:
> In the agent module I want to be able to show different services based on > what queue the agent picked when creating a phone- or e-mail ticket. > > Example: > > Agent picks the Service Desk queue => Services shows: Computer, Printer, > Hardware, Network, etc, etc. > Agent picks the Infrastructure queue => Services shows: Server, Network, > Security, etc, etc. > > Is this possible? Please have a look at the ACL feature of OTRS: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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