Hello,
I've looked into that, but I'm not sure I'm doing it correctly.
I got this in my Kernel/config.pm:
# -----------------------------------------------------------------------
# start of ACL configurations
# -----------------------------------------------------------------------
$Self->{TicketAcl}->{'ACL-Name-1'} = {
# match properties
Properties => {
Queue => { Name => ['[RegExp]^Service Desk'] },
},
PossibleNot => {
Ticket => { Service => ['[RegExp]::','[RegExp]^Computer',
'[RegExp]^Printer',
'[RegExp]^Hardware',
'[RegExp]^Network'],
},
},
};
# -----------------------------------------------------------------------
# end of ACL configurations
# -----------------------------------------------------------------------
Is this wrong? I found this in another thread
(http://lists.otrs.org/pipermail/otrs/2010-February/030668.html) Not sure I
understand how these ACL thingies works. Do I need to create something via the
Admin menu? Thinking what is 'ACL-Name-1'?
Should I add services via the Admin/Service menu? Or should they be controlled
by the ACL only?
I'm running OTRS 2.3.4 at the moment. Do I need to upgrade to get it to work?
Regards,
Ulrich
________________________________
Fra: [email protected] [mailto:[email protected]] På vegne af Nils
Leideck - ITSM
Sendt: 1. juli 2010 01:29
Til: User questions and discussions about OTRS.
Emne: Re: [otrs] Link services to queue when making phone/e-mail ticket
Hi,
On 29.06.2010, at 13:53, Ulrich Gøhns wrote:
In the agent module I want to be able to show different services based on what
queue the agent picked when creating a phone- or e-mail ticket.
Example:
Agent picks the Service Desk queue => Services shows: Computer, Printer,
Hardware, Network, etc, etc.
Agent picks the Infrastructure queue => Services shows: Server, Network,
Security, etc, etc.
Is this possible?
Please have a look at the ACL feature of OTRS:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
[email protected]
[email protected]
http://webint.cryptonode.de <http://webint.cryptonode.de> / a Fractal project
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