Hey Martin,

Do know why but after I´ve deleted the log files I can now login. If you
want, I can send them to you just that you´ll be able to have a look ;)

Looks nice the new System :D

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: [email protected]
Internet: www.timocom.com

Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489



Von:    Martin Edenhofer <[email protected]>
An:     "User questions and discussions about OTRS." <[email protected]>
Datum:  02.07.2010 11:55
Betreff:        Re: [otrs] Antwort: Re:  Antwort: Re:  alpha 3 availability
Gesendet von:   [email protected]



Any java script error? Any error in the apache error log?

 -Martin

On 02.07.2010, at 11:47, Markus Moj wrote:



      Hey,

      Thanks for the fast replay. My System is already up and running,
      thats not the Problem. I just can´t enter any credetials to login
      into my system, that´s the problem I´m fahcing right now.

      Well it exactly pointing to the right directory, here is my otrs.conf

      # agent, admin and customer frontend
      ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
      Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

      # if mod_perl is used
      <IfModule mod_perl.c>

      # load all otrs modules
      Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

      # Apache::Reload - Reload Perl Modules when Changed on Disk
      PerlModule Apache2::Reload
      PerlInitHandler Apache2::Reload
      PerlModule Apache2::RequestRec

      # set mod_perl2 options
      <Location /otrs>
      # ErrorDocument 403 /otrs/customer.pl
      ErrorDocument 403 /otrs/index.pl
      SetHandler perl-script
      PerlResponseHandler ModPerl::Registry
      Options +ExecCGI
      PerlOptions +ParseHeaders
      PerlOptions +SetupEnv
      Order allow,deny
      Allow from all
      </Location>

      </IfModule>

      # directory settings
      <Directory "/opt/otrs/bin/cgi-bin/">
      AllowOverride None
      Options +ExecCGI -Includes
      Order allow,deny
      Allow from all
      </Directory>
      <Directory "/opt/otrs/var/httpd/htdocs/">
      AllowOverride None
      Order allow,deny
      Allow from all
      </Directory>

      # MaxRequestsPerChild (so no apache child will be to big!)
      MaxRequestsPerChild 400

      Mit freundlichen Grüßen / Kind regards
      Markus Moj
      IT Infrastructure & Services

      TimoCom Soft- und Hardware GmbH
      In der Steele 2
      D-40599 Düsseldorf
      Tel: +49 211 88 26 80 14
      Fax: +49 211 88 26 70 14
      eMail: [email protected]
      Internet: www.timocom.com

      Geschäftsführer: Jens Thiermann, Gunther Matzaitis
      Amtsgericht Düsseldorf, HRB 34489

      <graycol.gif>Martin Edenhofer ---02.07.2010 11:39:35---Hi Markus,
      JFI, I'm still in the process of setting up a demo system.

      Von: Martin Edenhofer <[email protected]>
      An: "User questions and discussions about OTRS." <[email protected]>
      Datum: 02.07.2010 11:39
      Betreff: Re: [otrs] Antwort: Re: alpha 3 availability
      Gesendet von: [email protected]





      Hi Markus,

      JFI, I'm still in the process of setting up a demo system.

      In your case, is it working after executing
      "bin/otrs.RebuildConfig.pl"? Also take care, that "/otrs-web/" points
      to the now directory, many new css and js files are in there.

      PS: Remember, OTRS 3.0 is still alpha. ;)

      -Martin

      On 02.07.2010, at 11:04, Markus Moj wrote:
                  Hey,

                  I´ve set up a demo server with the alpha version but I´m
                  not able to login into the OTRS 3 Alpha Agent Login. I
                  would say that I made a config error there for I would
                  like to know if there is a documentation that I could
                  follow to install / get running my OTRS 3?

                  Mit freundlichen Grüßen / Kind regards
                  Markus Moj
                  IT Infrastructure & Services

                  TimoCom Soft- und Hardware GmbH
                  In der Steele 2
                  D-40599 Düsseldorf
                  Tel: +49 211 88 26 80 14
                  Fax: +49 211 88 26 70 14
                  eMail: [email protected]
                  Internet: www.timocom.com

                  Geschäftsführer: Jens Thiermann, Gunther Matzaitis
                  Amtsgericht Düsseldorf, HRB 34489

                  <graycol.gif>Martin Edenhofer ---25.06.2010 12:06:13---Hi
                  Marek, OTRS is open source. And all the source code is
                  public available.

                  Von: Martin Edenhofer <[email protected]>
                  An: "User questions and discussions about OTRS." <
                  [email protected]>
                  Datum: 25.06.2010 12:06
                  Betreff: Re: [otrs] alpha 3 availability
                  Gesendet von: [email protected]




                  Hi Marek,

                  OTRS is open source. And all the source code is public
                  available.

                  Just take CVS head. This is the current OTRS 3 stage. :)

                  -Martin

                  On 25.06.2010, at 11:02, [email protected] wrote:
                                          Hi,
                                          I just saw very impressive demo
                                          of OTRS 3 available on otrs.org
                                          main page. They mention there
                                          about availability
                                          of alpha 3 on cvs. I went there,
                                          but the last branch is 2.5. Have
                                          you tried to get alpha 3? Maybe I
                                          missed something
                                          or it is not yet shared?
                                          Thanks in advance for your help
                                          Marek
                                          
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