Re: [otrs] Antwort: Re: Antwort: Re: alpha 3 availability

Fri, 02 Jul 2010 03:10:36 -0700

To my knowledge there are permission issues in var/http*. Set the perms to world writeable recursive

Von meinem iPhone gesende

Am 02.07.2010 um 11:47 schrieb Markus Moj <[email protected]>:

Hey,

Thanks for the fast replay. My System is already up and running, thats not the Problem. I just can´t enter any credetials to login into my system, that´s the problem I´m fahcing right now.

Well it exactly pointing to the right directory, here is my otrs.conf

# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

# if mod_perl is used
<IfModule mod_perl.c>

# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec

# set mod_perl2 options
<Location /otrs>
# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
Order allow,deny
Allow from all
</Location>

</IfModule>

# directory settings
<Directory "/opt/otrs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
AllowOverride None
Order allow,deny
Allow from all
</Directory>

# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 400

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: [email protected]
Internet: www.timocom.com

Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

Attachment: binQxwZEapVrH.bin
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Martin Edenhofer ---02.07.2010 11:39:35---Hi Markus, JFI, I'm still in the process of setting up a demo system.

Von: Martin Edenhofer <[email protected]>
An: "User questions and discussions about OTRS." <[email protected]>
Datum: 02.07.2010 11:39
Betreff: Re: [otrs] Antwort: Re: alpha 3 availability
Gesendet von: [email protected]




Hi Markus,

JFI, I'm still in the process of setting up a demo system.

In your case, is it working after executing "bin/otrs.RebuildConfig.pl"? Also take care, that "/otrs-web/" points to the now directory, many new css and js files are in there.

PS: Remember, OTRS 3.0 is still alpha. ;)

-Martin

On 02.07.2010, at 11:04, Markus Moj wrote:
      Hey,

      I´ve set up a demo server with the alpha version but I´m not able to login into the OTRS 3 Alpha Agent Login. I would say that I made a config error there for I would like to know if there is a documentation that I could follow to install / get running my OTRS 3?

      Mit freundlichen Grüßen / Kind regards
      Markus Moj
      IT Infrastructure & Services

      TimoCom Soft- und Hardware GmbH
      In der Steele 2
      D-40599 Düsseldorf
      Tel: +49 211 88 26 80 14
      Fax: +49 211 88 26 70 14
      eMail:       [email protected]
      Internet:       www.timocom.com

      Geschäftsführer: Jens Thiermann, Gunther Matzaitis
      Amtsgericht Düsseldorf, HRB 34489

      <graycol.gif>      Martin Edenhofer ---25.06.2010 12:06:13---Hi Marek, OTRS is open source. And all the source code is public available.

      Von:       Martin Edenhofer <[email protected]>
      An:       "User questions and discussions about OTRS." <[email protected]>
      Datum:       25.06.2010 12:06
      Betreff:       Re: [otrs] alpha 3 availability
      Gesendet von:       [email protected]




      Hi Marek,

      OTRS is open source. And all the source code is public available.

      Just take CVS head. This is the current OTRS 3 stage. :)

      -Martin

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