hi,
i want to plan services for some specific CI's for example maintenance
4 times in the year. (Q1 to Q4 - in case of the 20 CI's total ticket
number will be 80.)
The best way - what i'm looking for - to have possibilities to define
SLA's with delivery scheduling - which should mean to generate those
planned maintenance tickets at the right time and place. Then tickets
appears - will be created automatically - in the ticketing system only
if time delivery time reached.
how other users solve similar use case ?
norbert
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