Hello, I am new to OTRS but has gotten quite far in setting up a test installation. Now, what I haven't figured out is how to give one Role access to tickets with one kind of Type.
I have a multip-company installation which should handle the Incident Process for each company. Hence, the roles I would like to use for handlig tickets is one Incident Handler Role for each company. I have managed to get it working so the consumer can create tickets and it ends up in a queue for that company. The Incident Handler can only see the queue I have created for that company. Now, I would like to have a role that solely can see the queue for for one of the companies and only for Ticket Type "Incidents". How can I achieve that? In the next step I will add Problem as a type, that's why it is important for me to get this working. Thanks in advance! /Niklas
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