Interesting way of doing that Nathan. I'm playing around with it now and have a service called Conduit A with cable A1- A3, would there be a way to tie that SLA to the CI? or it would just be all those SLA's (the service) that ties to the CI
On Wed, Aug 18, 2010 at 8:11 AM, Nathan Campbell <[email protected]>wrote: > Hi Edgar, not sure if this is exactly what you are looking for but I have > something similar Services, and SLAs > > So, for exmaple, you would setup a Service item for Conduit A > Then, create SLAs for cable A1, cable A2, and cable A3 > Part of the creation of the SLA is to link it to a Service > > Now, in the customer interface when a customer selects a service item, the > SLAs that are linked to that service are populated in the drop-down. > Hope that helps – good luck, > > Nathan Campbell > Dallas Symphony Orchestra > > > > On 8/18/10 9:52 AM, "Edgar Valdes" <[email protected]> wrote: > > Hello everyone, > > I've been looking around and trying different things and am just about > ready to pull my hair out. has anyone figured out a way to do subcategories > for CI? > > > This is basically what i want to have: > > Select conduit: -conduit A > - cable A1 > - cable A2 > - cable A3 > -conduit B > - cable B1 > - cable B2 > - cable B3 > ..... > > So I would like to have one drop down menu with the conduit listed, when > you select that one it populates the next drop down field with just cables > for that conduit. > > Any advice on how to accomplish this would be great! > > Thanks, > > Edgar V. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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