Hello, 

Today we noticed some strange behaviour on OTRS dashboard. 

After user authentication, the default OTRS page was blank. 

We digged a lot on logs to try to understand why, but found no info. 

This happened only in few users. 

After having a deeper look, and after the deactivation of Framework -> 
Frontend::Agent::Dashboard and DashboardBackend###0410-RSS we finally got the 
OTRS properly working. 

The behaviour only happened on users that had this enabled on their dashboard. 

http://otrs.org/rss/ seems to be broken, returning errors, and disrupting OTRS. 

http://validator.w3.org/feed/check.cgi?url=http%3A%2F%2Fotrs.org%2Frss%2F

Also, can't get Package Manager and Support Assessment to work too, returning a 
blank page. 

Can others confirm this ? or it is only my bad luck ? 

Cheers, 
--- 
Nuno Vieira 
rackspot | redefining hosting 

[Email] [email protected] 
[Phone] +351 21 114 2300 
[Fax] +351 21 114 2301 
[Web] http://rackspot.com/ 


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