Sorry, chown command it's wrong,

That's ok: chown -R otrs:apache /opt/otrs/var

Un saludo

Manuel Fernández Panzuela


2010/8/19 Denis Mazhar <[email protected]>

> 19.08.2010 11:58, Manuel Fernández Panzuela пишет:
>
>  You can try solve the problem with:
>> chown root:apache otrs/var
>>
>> if problem it is not solved, try with: chmod -R 777 otrs/var
>>
>>  I've tried both, but no success :( By the way, in apache config for otrs
> site I have such lines:
>
>
> DocumentRoot "/opt/otrs/bin/cgi-bin/"
> DirectoryIndex index.pl
>
> # agent, admin and customer frontend
> ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
> Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
>
> # if mod_perl is used
> <IfModule mod_perl.c>
>
>    # load all otrs modules
>    Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
>
>    # Apache::Reload - Reload Perl Modules when Changed on Disk
>    PerlModule Apache2::Reload
>    PerlInitHandler Apache2::Reload
>    PerlModule Apache2::RequestRec
>
>    # set mod_perl2 options
>    <Location /otrs>
>        ErrorDocument 403 /otrs/index.pl
>        SetHandler  perl-script
>        PerlResponseHandler ModPerl::Registry
>        Options +ExecCGI
>        PerlOptions +ParseHeaders
>        PerlOptions +SetupEnv
>        Order allow,deny
>        Allow from all
>    </Location>
>
> </IfModule>
>
> # directory settings
> <Directory "/opt/otrs/bin/cgi-bin/">
>    AllowOverride None
>    Options +ExecCGI -Includes
>    Order allow,deny
>    Allow from all
> </Directory>
> <Directory "/opt/otrs/var/httpd/htdocs/">
>    AllowOverride None
>    Order allow,deny
>    Allow from all
> </Directory>
>
> Is it OK?
> Or maybe there is some problems with my users database? Because it was
> upgraded from 2.2.5 version.
>
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