Hi expert's I was configuring SLA's under my OTRS, everything work fine, but I see that the notification when the SLAs time is over only appear under the agent console.
This notifications can be send via email to a supervisor or manager? Regards, André --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
