Hello, I'd also love to know how to make them work. It seems like they were able to make them work at http://forums.otrs.org/viewtopic.php?f=53&t=5475
If you make them work, please let us know, there should be a FAQ entry or a HOW-TO forum post about it... Leonardo Certuche www.itconsultores.com.co On 23 August 2010 16:44, <[email protected]> wrote: > Hi expert's > > I was configuring SLA's under my OTRS, everything work fine, but I see > that the notification when the SLAs time is over only appear under the > agent console. > > This notifications can be send via email to a supervisor or manager? > > Regards, > > André > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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