I go about it like this - I've created a queue named Trash and anything that I want to be deleted and never seen or thought of again is move to that queue. Then, I created a GenericAgent job that deletes anything in the Trash queue every 10mn. For me, that is good enough.
I also have GenericAgents that run that identify and move emails with Subjects 'Out of Office' or 'Undeliverable' to the Trash queue as well. Hope that helps, Nathan Campbell Dallas Symphony Orchestra From: [email protected] [mailto:[email protected]] On Behalf Of Andy Wodfer Sent: Tuesday, August 24, 2010 2:43 PM To: [email protected] Subject: [otrs] Delete tickets Hi, I'm a newbie to OTRS (just started using it today). I don't understand how I can delete tickets? In my Dashboard under New tickets I receive some junk emails and I want to delete them right away. Is there a simple way of doing this? If I just move them to the JUNK folder they still appear under New tickets. Sorry for this newbie question, but hopefully someone could give me some help here. Cheers! Andy
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