This is from yesterday: http://lists.otrs.org/pipermail/otrs/2010-August/033198.html
On Wed, Aug 25, 2010 at 5:45 AM, Nathan Campbell <[email protected]> wrote: > I go about it like this – I’ve created a queue named Trash and anything that > I want to be deleted and never seen or thought of again is move to that > queue. > > Then, I created a GenericAgent job that deletes anything in the Trash queue > every 10mn. For me, that is good enough. > > I also have GenericAgents that run that identify and move emails with > Subjects ‘Out of Office’ or ‘Undeliverable’ to the Trash queue as well. > > Hope that helps, > > > > Nathan Campbell > Dallas Symphony Orchestra > > > From: [email protected] [mailto:[email protected]] On Behalf Of Andy > Wodfer > Sent: Tuesday, August 24, 2010 2:43 PM > To: [email protected] > Subject: [otrs] Delete tickets > > > > Hi, > > I'm a newbie to OTRS (just started using it today). I don't understand how I > can delete tickets? > > In my Dashboard under New tickets I receive some junk emails and I want to > delete them right away. Is there a simple way of doing this? > > If I just move them to the JUNK folder they still appear under New tickets. > > Sorry for this newbie question, but hopefully someone could give me some > help here. > > Cheers! > > Andy > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
