Hello Partner! Some randomness:
- Is follow up option in the queue set to possible? If your customer comments on that ticket, it will reopen it - Do you have any Generic Agent job running? Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia 2010/8/26 José Alberto López Macías <[email protected]> > Hi everybody, > > I have installed otrs 2.4.7 and few day ago I see that some tickets are > automatically re-opening after their was closed, when I review the history > of the ticket I see that the ticket is reopen by the Admin otrs. A sample of > one ticket history is: > > ….. > > ---- Next lines show how the ticket is closed > > StateUpdate Old: "open". New: "closed successful" x jalopez (Jose > Alberto Lopez) 26/08/2010 - 11:00:43 > > Unlock Ticket unlock. - jalopez (Jose Alberto Lopez) 26/08/2010 - > 11:00:43 > > Misc ResponseTemplate (2/679/681) - jalopez (Jose Alberto Lopez) 26/08/2010 > - 11:00:43 > > ---- Here when the ticket is re open > > StateUpdate Old: "closed successful". New: "open" - r...@localhost(Admin > OTRS) > 26/08/2010 - 11:02:02 > > FollowUp Seguimiento para [2010082010244]. x r...@localhost (Admin > OTRS) 26/08/2010 - 11:02:02 > > Misc Reset of unlock time. > > …. > > Anybody have idea what is he problem? > > > -- > Saludos, > > J. Alberto López > www.opentask.com.mx > Open Task PS > +52 (55) 3333 2235 > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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