It make sense: If the closing notification is sent also to the account configured at PostMaster, once it gets processed by the POP3/IMAP reciever, it would open the ticket again
Leonardo Certuche www.itconsultores.com.co Medellín, Colombia 2010/8/26 José Alberto López Macías <[email protected]> > Thank's Leonardo, > > I Review again the properties of the ticket, and I see that the close > ticket note, include a copy to the email of the helpdesk email, when I > delete this copy the ticket has closed and not reopening. > > best regads, > > J. Alberto > www.opentask.com.mx > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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