Hello,
I am curious to know if there is a way to hide the agent email addresses
from the customer's viewpoint (i.e. customer.pl) ? In particular i am
referring to the note tree when a customer zooms in on their ticket, but
generally speaking, since all customer interaction occurs via the web
interface, i'd rather they never know the email addresses of my agents -
period.
I do not want to remove or disable email functionality (as we use it for
notifications and such internally), nor the requirement for the field
itself within OTRS ; i simply want to make sure that customers can't see
the email addresses of the agents that are handling their tickets.
Thank you.
--
Daniel Maher <dma PLUS otrs AT witbe DOT net>
"The Internet is completely over." -- Prince
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